Setting up of an IT Center of Excellence
We led and delivered a large IT Transformation for one of the big four companies in the agricultural commodity trading. Driven by the vision of the Group CIO to simplify and streamline a complex portfolio of IT services, we were able under an aggressive timeline to deliver a cost-effective solution concentrating activities previously spread across multiple locations on three continents into single strategic location.
Client Challenges
- Lack of strategy and unified delivery framework
- Resource challenges: Extensive lead times to acquire strong talent in India/SE Asia with high levels of attrition
- Unpredictable YoY cost inflation with dispersed operations across multiple vendors
- Lack of end-to-end process ownership and accountability, with no outcome-based structure
Synergyc solution
- Early involvement & commitment from Senior Sponsors
- End-to-end process analysis
- Alignment of strategy and delivery framework
- “First Time Right” approach during Knowledge Transfer
- Fast ramp-up of resources
Achieving the results
- 60% one-off reduction realized in year 1 with sustained 30% efficiency program
- Process standardization and harmonization for regional and global applications
- Established global service line organization, governance model, performance, moving from 27 different Service Providers to a single strategic Centre of Excellence
- Enhanced communication by providing the needed accountability and control
- Increased transparency through established KPI concept
- Initial scope increased by 50% over the course of the year following the Pilot phase
