Setting up of an IT Center of Excellence

We led and delivered a large IT Transformation for one of the big four companies in the agricultural commodity trading. Driven by the vision of the Group CIO to simplify and streamline a complex portfolio of IT services, we were able under an aggressive timeline to deliver a cost-effective solution concentrating activities previously spread across multiple locations on three continents into single strategic location.

Client Challenges

• Lack of strategy and unified delivery framework
• Resource challenges: Extensive lead times to acquire strong talent in India/SE Asia with high levels of attrition
• Unpredictable YoY cost inflation with dispersed operations across multiple vendors
• Lack of end-to-end process ownership and accountability, with no outcome-based structure

Synergyc solution

• Early involvement & commitment from Senior Sponsors
• End-to-end process analysis
• Alignment of strategy and delivery framework
• “First Time Right” approach during Knowledge Transfer 
• Fast ramp-up of resources

Achieving the results

• 60% one-off reduction realized in year 1 with sustained 30% efficiency program
• Process standardization and harmonization for regional and global applications
• Established global service line organization, governance model, performance, moving from 27 different Service Providers to a single strategic Centre of Excellence
• Enhanced communication by providing the needed accountability and control
• Increased transparency through established KPI concept
• Initial scope increased by 50% over the course of the year following the Pilot phase