Service Delivery Specialist Integrator

Introduction

Helping create the services culture of the future! This is the vision of Synergyc. And if you are ready to move on and build a career in a forward-looking company, then let’s talk!

What are we looking for?

  • Compliance with agreed SLAs
  • Being an escalation point of contact for L1 monitoring team in terms of incidents
  • Being responsible for change implementation related to releases/ infrastructure
  • Improvement of Monitoring for application servers – adjusting thresholds, removing/adding servers to the monitoring tool Solarwinds
  • Ensuring documentation is in place for all moves in/to production
  • Developing Left Shifting approach with monitoring teams (L1)
  • Proactively driving opportunity for standardization, simplification and improvement of the IT support processes, to increase efficiency within the IT organization to deliver better services
  • Proactively driving legacy management, security vulnerability recovery and DRP testing
  • On call duty expected

And if you meet the following criteria:

  • Proven experience in Service Delivery Management in application or infrastructures services domain (3 to 5 Years)
  • Experience on Infrastructure Maintenance Support in a very diverse IT landscape
  • Knowledge of Datacenter infrastructure technologies (Blades, Middleware, Storage, Backup, Network)
  • Proven experience in production environments / critical operations
  • ITIL Foundation certified
  • Windows Server System Administration (2008 R2 and above)
  • Linux server systems (RedHat)
  • PowerShell scripting
  • Vmware
  • AD services
  • MS SQL server 2012/2016/Azure SQL
  • Citrix VirtualApps (ex Xenapp) 4.5 to 7.15
  • Apache/Tomcat/Jboss/WildFly/IIS/DotNet
  • Configuration management (ex Packer, Chocolatey)
  • GitLab Enterprise Edition
  • Fluent in English

Then you are the right candidate for this role!

We Offer You:

  • Additional health insurance
  • Food vouchers
  • Sport cards
  • Transport allowance
  • Home Office
  • Referral bonus program
  • Modern office with a stunning view
  • Charity & volunteer activities
  • Free drinks at the office

Apply

  • Accepted file types: pdf, doc.