Treasury Applications Support Analyst L2


Synergyc is a fast developing Мanaged Services Provider with a team full of passionate, devoted, and user-oriented IT & Finance experts combining industry-specific functional and process expertise with advanced solutions. This powerful combination assists our customers in their system and process transformation journey on all levels – from enterprise processes, tools, and applications to back-office operations and infrastructure. We are focusing on helping create the services culture of the future with an emphasis on Commodities, Oil & Gas, and Energy.

Our client is a world leader in the processing of agricultural products and the merchandising of a diverse range of commodities. Founded and based in Europe, the Company enjoys strong regional presence in North and South America, Europe, Asia, the Middle East, and Africa.

Overall Purpose

As Company accelerates the implementation of its systems (Finance, Platform, Treasury, Bank Communication and Pre-Accounting), we are looking for a Support Analyst to assist the Global team to support activities for the Regions already deployed (EMEA, Singapore, SLATAM).

Main Responsibilities

  1. Be responsible for RUN activates of Finance Systems. Main tasks include:
    • Incident, change, problem management for the Back Office Treasury Team (Finance, Platform, Treasury, Bank Communication and Pre-Accounting
    • KPI, SLAs follow up, reporting and Communication
    • RUN documentation management (audit and maintenance of existing procedures, redaction of missing procedures)
    • Capture, documentation and fulfillment of service requests created by end users in accordance with procedures and SLAs
    • Functional support of the applications (support Level 2 and 3) Functional expertise (set up, implementation, processes)
    • Continuous improvement plan management
    • Help to develop and manage key users relationships (IT Key users forum, Communication plan, etc.)
  2. Contribute to Test strategy and Release Management:
    • Accompany Company Global treasury team in the definition and set up of test strategy
    • Accompany Company Global treasury team in the definition and set up of release management
  3. Work closely with Solution Management to incorporate BUILD activities into RUN:
    • Escalate to Solution Manager in case of any relevant issues and risks on the functional and technical side (workload constraints, conflicts, etc.)
    • Work closely with Business Analysts of the Treasury Program and highlight cross-functional issues or synergies to Business analyst teams and Project/Program managers

Experience and knowledge

  • Have at least 1-2 years working experience in corporate IT / finance environments.
  • Have proven track record in working for support organization
  • University degree
  • Fluent English both written and spoken mandatory


  1. Technical/ Functional skills:
    • Knowledge of Quantum / Trax (FIS AvantGard), SAP TRM or similar solution is a strong advantage.
  2. Have experience/knowledge in one of the following functional scope:
    • Finance markets (Forex, market data, valuation, etc.)
    • Cash management (treasury position, cash pooling, etc.)
    • Bank communication (multiple possible bank format, FIN and FILEACT protocols, etc.)
    • Pre-Accounting (chart of account, posting rules, etc.)
  3. Other skills and competencies:
    • Understanding of Support methodology and best practices
    • Ability and flexibility to work independently as well as in a team
    • Be able to work under pressure and tight deadlines
    • Have a cross cultural mindset to be able to work with interlocutors from all regions across the world
    • Excellent Communication Skills written and spoken
    • Self-Driven, Customer Focused, Proactive and Service oriented
    • Good Learning Agility and Decision Making Skills
  4. Problem solving:
    • Must be able to rapidly identify root cause of a problem, using support document but also personal experience and knowledge. Once identified, apply proper mechanism to restore service through either sustainable method or workaround. Can leverage the network of experts and specialists to assist in this problem solving if/when needed
  5. Interactions/ interface:
    • Operations services team – (Company) accountable for Incident, Problem and Change management for all Company solutions
  6. Job challenge:
    • Incident and problem management – being able to provide rapid responses to critical incident. Once resolved, engage into thorough problem solving activity to enhance further system stability and sustainability

We Offer

  • Being part of a dynamic and professional team
  • Additional social benefits package
  • Convenient and modern office


  • Accepted file types: pdf, doc.