Solution Manager

Introduction

Synergyc is a fast developing Managed Services Provider with a team full of passionate, devoted, and user-oriented IT & Finance experts combining industry-specific functional and process expertise with advanced solutions. This powerful combination assists our customers in their system and process transformation journey on all levels – from enterprise processes, tools and applications to backoffice operations and infrastructure. We are focusing on helping create the services culture of the future with an emphasis on Commodities, Oil & Gas, and Energy.

This position exists to be responsible of the overall Solution Management for Business Applications. As of start of the mission this includes Front Office (Aquarius and Trinity), Reporting (Business Object), Balance Sheet management (MARS) and Market Data Management (PRISM). This scope
will increase as new solutions are deployed (Accounting, CTRM, etc..) and the solution Management team grows.

This position will be experts on one or many solutions: architecture, operations, common incidents and problems, business usage and teams, supplier, change management and testing.

Main Responsibilities

Be accountable for the proper operations of the elements in scope of responsibility.

  • Monitoring of solutions and related infrastructure to prevent any service disruption
  • Monitoring and support of “End of Period” processes (End of Week, Month, Year)
  • Incident and Problem management
  • Performance monitoring
  • Environment management
  • Issuance of relevant KPIs and SLAs reporting

Ensure proper solution management of the assigned scope, including:

  • Release management and delivery roadmaps
  • Quality assurance
  • Continuous Improvement
  • Communication with business stakeholders

Business Analysis

  • Analyze and understand business rationales of new demands
  • Propose best cost/benefit solutions and foster business approval
  • Ensure that delivery roadmap is in synch with business needs

Accountable for cost controlling on assigned scope

  • Budget proposition
  • Procurement
  • Spent monitoring and reporting

Supplier management

  • Bug and change request declaration
  • Delivery management

Team coordination

  • Work plan and absence management
  • Proximity support and coaching
  • Activity reporting

Experience and knowledge

  • At least 3 years in similar position
  • Solution management, Incident / Problem management, Communication, People Management, Analytical thinking
  • Bachelor in IT
  • Fluent English written/spoken mandatory

Skills

Technical/ Functional skills:

  • Oracle & SQL server: data navigation through SQL query
  • Exposition to Commodity Trading
  • SAP Business Object considered a plus
  • Business analyst skills and experience considered a plus

Other skills and competencies:

  • Sound understanding of the RUN and maintenance activities, challenges and principles
  • Excellent communication and problem-solving skills, capacity to build lasting relationships
  • Organized and methodical, team-player, entrepreneurship, service-oriented, flexible, openminded
  • Striving for optimal user experience and rapid problem resolution

Problem solving:

  • Must be able to handle potentially complex decision taking (or decision making) situation
  • Be able to present complex situation in coherent set of options with sounds valuation and clear proposal
  • Build hypothesis if/when needed and assess impacts when situation changes

Interactions/ interface:

  • Daily interactions with IT Manager and Infrastructure + Security Project Manager
  • Will rely on a network of supplier to either source services and solutions or access technical expertise
  • Will manage an AMS contract with third-party to provide bulk of support efforts

We Offer

  • Being part of a dynamic and professional team
  • Additional social benefits package
  • Convenient and modern office

Apply

  • Accepted file types: pdf, doc.