Service Desk Analyst

Helping create the services culture of the future! This is the vision of Synergyc. And if you are ready to move on and build a career in a forward-looking company, then let’s talk!

What are we looking for?

  • Serve as a first point of contact for all IT related matters
  • Handle requests from multiple channels: email, phone, etc
  • Provide first resolution steps, based on process
  • Provide remote access assistance when required
  • Provide technical assistance for questions and problems
  • Liaise between users and next levels of support
  • Follow up with users to ensure full resolution of issues
  • Install or change software to fix issues
  • Perform user access management
  • Document users’ issues and requests in SNOW
  • Support escalation process
  • Work as part of a team in order to share knowledge and work together to increase performance standards
  • Perform customer support related tasks and special projects as assigned by management
  • Adhere strictly to shift schedule
  • If required, provide trainings to the same level

And if you meet the following criteria:

  • Technical skills and knowledge including but not limited to MS Office, Internet applications, Windows Operating Systems
  • Basic knowledge of computer hardware
  • Excellent written and communication skills
  • Ability to articulate effectively to help users fix their issues and feel satisfied with the experience
  • Keen attention to detail
  • Ability to troubleshoot and diagnose problems
  • Proven analytical and problem solving skills
  • Excellent self-management and self-organization skills
  • Fluent English is required. Second language as FR, BR/POR, and RUS is advantage
  • Flexibility to change in shift schedules as required
  • Previous experience on this position is required
  • ITIL Certification is a plus

Then you are the right candidate for this role!

We Offer You:

  • Additional health insurance
  • Food vouchers
  • Sport cards
  • Transport allowance
  • Home Office
  • Referral bonus program
  • Modern office with a stunning view
  • Charity & volunteer activities
  • Free drinks at the office
  • Max. file size: 20 MB.
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  • Max. file size: 20 MB.