IPCM – Change Manager

Helping create the services culture of the future! This is the vision of Synergyc. And if you are ready to move on and build a career in a forward-looking company, then let’s talk!

What are we looking for?

Change Management:

  • Analysis of the changes (impact, description, associated change plan and procedures, including rollback procedures)
  • CABs (EMEA/NLT) and escalations management
  • Change planning maintenance, Catalog management and life cycle
  • Backlog management and escalation to the appropriate teams

Adherence to other processes:

  • Provide change list and description of eligible tickets to problem management
  • Ensure CMDB is updated accordingly
  • Report on incidents linked to changes
  • Review SLAs and KPIs with providers and report results with justifications to contract management

Integrate and facilitate evolution of services:

  • Get involved in the Go2Prod process to catch new services in the support model and catalog
  • Proactively identify business needs and ways to improve constantly the service quality

Change process management:

  • Ensure that process documentation and support groups are up to date
  • Manage ServiceNow enhancements to improve the service

Operational report:

  • Report on changes, ensure associated communications
  • Communicate problems and solutions to both technical and non-technical audiences
  • Link with the service desk and project community
  • Work with vendor/service providers during technical meetings
  • Contribute to the Newsletter regarding new tips and trick

And if you meet the following criteria:

  • 2+ years being a Change Manager and preferably involved in implementing the change management process
  • Knowledge of ITIL processes
  • Good understanding of incident and problem requests, project, configuration and asset management
  • ITIL Foundation Certification
  • Fluent in English

Then you are the right candidate for this role!

We Offer You:

  • Additional health insurance
  • Food vouchers
  • Sport cards
  • Transport allowance
  • Home Office
  • Referral bonus program
  • Modern office with a stunning view
  • Charity & volunteer activities
  • Free drinks at the office
  • Max. file size: 20 MB.
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  • Max. file size: 20 MB.